Publications

Publications

Cause and Effect Analysis: “Power Tool” For Total Quality
PROCEEDINGS: ELECTRICAL ELECTRONICS INSULATION CONFERENCE AND ELECTRICAL MANUFACTURING AND COIL WINDING CONFERENCE October 4,1993

The cause and effect diagram supports Total Quality in the following ways:
1. It fosters efficient total involvement of associates.
2. It prevents problems from recurring.
3. It creates continuous improvement.
4. It is a fundamental activity in problem solving and corrective action.
5. It reinforces quality systems outlined in ISO9000
6. It can be used effectively in strategic business planning.
7. It promotes customer satisfaction. – Quality products on time, every time.

KEYS TO OBTAIN TOTAL INVOLVEMENT AND TOTAL COMMIITMENT
PROCEEDINGS ELECTRICAL MANUFACTURING AND COIL WINDING 1992

Leadership in dealing with issues is a key determinant in obtaining total involvement and total commitment of all associates. Leaders must maintain a non-threatening and non-punishing work environment if involvement and commitment to improve are to be maintained. Leaders must be able to effectively listen, provide specific feedback and separate process issues from commitment issues. The leader needs to make the associate feel empowered to solve the problem. Typical problem solving tools such as cause and effect may be used in the process.

Professional Affiliation and Awards

  • State of North Carolina Order of the Long Leaf Pine conferred by Governor James B. Hunt Jr. July 1994 (for contribution to quality improvement in state government)
  • State of North Carolina Order of the Long Leaf Pine conferred by Governor James B. Hunt Jr. November 1993 (for contribution to the North Carolina Quality Leadership Foundation)
  • Examiner on the Board of Examiners for the North Carolina quality Leadership Award 1991, 1992, and 1993
  • Mentor Award for service to business, government and education for planning, assessment and performance improvement from the North Carolina Leadership Foundation 1995
  • Certificate of Recognition for outstanding achievement and commitment to implementation of the DaimlerChrysler Manufacturing Quality Assurance System
  • Past chairman Society of Manufacturing Engineers Columbus, Indiana
  • Past chairman ASQC chapter 1127 Fayetteville, North carolina
  • NCQC recognition for Dedication and Commitment to the Continuous Improvement of North Carolina Community Colleges
  • EEIC/ICWA recognition for OUTSTANDING CONTRIBUTION to TECHNICAL PROGRAMS 1991, 1992, and 1993 (International Coil Winding Association)
  • Appointed North Carolina Quality Leadership Awards Council 1994 by Governor James B. Hunt Jr.